Legal

Terms

These terms describe the current Deepglot SaaS, billing, quota, cancellation, and self-hosting flows. Last updated: 14 July 2026.

1. Provider and scope

The service is provided by Ostheimer OG, Fabriksgasse 20, 2230 Gänserndorf, Austria. These terms apply to Deepglot accounts, the hosted dashboard and translation API, and the associated WordPress plugin. Individual written agreements take precedence.

2. Account and authorized use

You must provide accurate registration information, keep credentials and API keys secure, and use the service only for lawful content for which you hold the necessary rights. You are responsible for users, websites, webhook destinations, and provider credentials connected to your organization. Automated abuse, attempts to bypass quotas or rate limits, and interference with the service are prohibited.

3. Service and translation results

Deepglot provides project configuration, translation caching, glossaries, import and export, webhooks, visual editing, and WordPress runtime integration. Machine translation can be incomplete or inaccurate. You must review translations before using them for legal, medical, safety-critical, regulated, or other high-risk purposes. We may maintain, update, or replace technical components while preserving the agreed core service.

4. Plans, prices, and Stripe billing

The current plan scope, monthly or yearly billing interval, prices, taxes, and included limits are shown before purchase. Paid subscription checkout and payment management use Stripe. Paid subscriptions renew for the selected billing period until cancelled. Plan changes for an existing paid subscription are handled through the Stripe billing portal; Enterprise terms may be agreed separately. Invoices and payment-method data available through Stripe remain subject to Stripe's payment services.

5. Quotas and protective limits

Every plan has finite project, language, and monthly word quotas. Fresh provider-billed translation words count toward the organization's applicable quota; cached or manual results may be served without a new provider call. When a quota is exhausted, new translations can be rejected until capacity becomes available or the plan changes. Per-minute and fresh-word velocity limits protect service availability and customer budgets. We may block abusive traffic or compromised credentials proportionately.

6. Cancellation and contract end

You can cancel a paid subscription through the available cancellation control or Stripe billing portal. Cancellation is scheduled for the end of the current paid billing period; the paid plan normally remains active until then. Statutory cancellation, withdrawal, and refund rights remain unaffected. Cancelling a subscription does not itself delete the account or project data. Export required data before deleting a project or account and contact support if the in-product flow is unavailable.

7. Customer content and providers

You retain rights in content submitted to Deepglot and grant us the limited permission needed to process, store, translate, transmit, and return it for the service. Depending on project settings, translation content is sent to the selected translation provider or customer-specified compatible endpoint. You must ensure that this processing and any uploaded provider API key are permitted for your content and users.

8. Self-hosting

Deepglot supports a self-hosted deployment path to reduce cloud lock-in. Unless a separate managed-services agreement applies, the self-hosting operator is responsible for infrastructure, database, backups, security updates, email, payment and translation-provider configuration, lawful processing, and third-party charges. Availability or support for third-party and self-hosted systems is not part of the hosted subscription merely because integration documentation is provided.

9. Availability, warranty, and liability

We use reasonable care to operate the service but do not promise uninterrupted availability or error-free translation results. Planned maintenance, security measures, provider failures, and events outside our reasonable control may affect operation. Mandatory warranty and liability rules, including liability that cannot legally be limited, remain unaffected; any further limitation requires owner and legal review for the applicable customer group.

10. Changes and applicable law

We may update these terms when the product, law, or processing changes. Material changes will be communicated in an appropriate form before they take effect. Austrian law applies without depriving consumers of mandatory protections in their country of residence. Mandatory consumer jurisdiction rules remain unaffected.

11. Contact

Questions about the service or these terms can be sent to office@ostheimer.at or addressed to Ostheimer OG, Fabriksgasse 20, 2230 Gänserndorf, Austria.

Questions? Contact us at office@ostheimer.at.

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